Frequently Asked Questions
Get answers to your questions about My Raffle. We've gathered the most common questions to help you make the most of our platform.
Is My Raffle safe to use?
Yes! My Raffle uses cutting-edge technology to ensure your data security. All information is encrypted using SSL/TLS protocols and saved in the cloud with automatic backups. Our servers are hosted on Google Cloud Platform, one of the most secure infrastructures in the world. Additionally, we never share your personal data with third parties.
How much does the app cost?
You can create and manage raffles for free! My Raffle offers all essential features at no cost: raffle creation, sales registration, payment control, and drawing. We offer optional Premium plans with extra features like unlimited cloud backup, ad removal, and more art templates, but basic functionality is 100% free forever.
How do I receive payment for raffles?
You receive directly from buyers via PayPal, bank transfer, or cash. My Raffle is a management and organization tool – we don't intermediate payments or charge fees on your sales. This means 100% of the collected amount stays with you. We recommend always providing receipts to buyers for greater transparency.
Can I do the draw through the app?
Yes! The app has a built-in random draw tool that uses cryptographically secure algorithms to ensure fair results. You can perform the draw instantly, generating a winning number transparently. If you prefer even more credibility, you can also link your raffle to the Federal Lottery result.
Does it work without internet?
Yes! One of My Raffle's great advantages is working completely offline. You can create raffles, register sales, and mark paid numbers without internet connection. As soon as your device connects, all data is automatically synchronized with the cloud. Perfect for sales in locations without Wi-Fi or weak signals.
How many numbers can I put in a raffle?
You can organize raffles with up to 1,000 numbers, offering great flexibility for draws of various sizes. If you need more numbers for larger raffles, contact our support – we're always evolving the app based on user feedback.
Are raffles legal?
Raffle legislation varies by country and region. Charity raffles organized by non-profit entities, with low values and for social purposes, are generally tolerated in most places. However, for-profit raffles may constitute gambling, which is prohibited in many jurisdictions. We recommend consulting a lawyer for your specific situation. My Raffle is only a management tool and is not responsible for how users use the platform.
How do I create professional art for my raffle?
My Raffle has an integrated art editor with various ready-made templates, customizable colors, space for prize photos, and all the important draw information. You can create professional art in less than 5 minutes directly in the app, with no design knowledge needed. We also have a complete tutorial on the 'How to Create Art' page with advanced tips.
Can I manage multiple raffles at the same time?
Yes! My Raffle allows you to manage as many raffles as you want simultaneously. Each raffle has its own dashboard with numbers, buyers, amounts, and payment status. You can easily switch between them and have a complete view of all your ongoing fundraisers.
What happens if I lose my phone?
If you logged into the app, all your data is saved in the cloud! Just install My Raffle on a new device, log in with the same account, and all your raffles, sales, and settings will be automatically recovered. That's why we always recommend keeping login active to take advantage of automatic backup.
Can I see who bought each number?
Yes! My Raffle maintains a detailed record of each sale. You can see exactly who bought each number, when the purchase was registered, if payment was confirmed, and even add notes. You can also export this complete list to share or print.
How do I promote my raffle?
After creating your raffle and promotional art, you can share directly from the app to WhatsApp, Instagram, Facebook, and other social networks. Tip: create attractive art with a real prize photo, clearly visible ticket price, and draw date. This builds trust and increases sales!
Can I import my phone contacts?
Yes! My Raffle allows you to import contacts directly from your address book. This greatly speeds up sales registration – just select the contact when someone buys a number, without having to type name and phone manually every time.
Does the app work on iPhone and Android?
Yes! My Raffle is available for Android on Google Play Store, for iPhone on App Store, and also has a Web version that works in any browser. You can access your raffles from any device, anytime.
How do I contact support?
You can reach us at support@wallisondev.com or through social media. Our team responds within 24 business hours and is always ready to help with questions, suggestions, or technical issues. We greatly value user feedback!
Still have questions?
Contact Support